SHIPPING/RETURNS/EXCHANGES 30-Day Money Back Guarantee We want you to be 100% satisfied with your purchase. You can shop with confidence, knowing that we stand behind our products and customer service. As a result, we offer a 30-day money back guarantee on our gloves to all of our customers. All returns and exchanges must be received within 30 days of the date of purchase. Gloves must be returned in its original packaging in “AS NEW” condition for a refund. Please submit any claims for gloves that have unusual wear or manufacturing defects to info@aviatasports.com. Customer is responsible for shipping gloves back. Please use the return form for all returns. We regret that we cannot accept returns or exchanges on customized gloves. Any orders that fall outside of the 30 day return window are not eligible for refund or exchange. In the event of a refund, shipping costs are excluded from the final total. Shipping First Class Delivery - Domestic When using our First Class Delivery service, we estimate 2 - 7 working days for delivery from the day the goods are dispatched from our warehouse. When the order is dispatched, you will receive an email with tracking information. International (Economy)* When using our Economy Standard Delivery service, we estimate 8 - 15 working days for delivery from the day the goods are dispatched from our warehouse, when they are you will receive an email. Economy Standard Delivery is shipped using USPS First Class. *Any customs or import duties may be applied once the package reaches its country of destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, our advice would be to contact your local customs office for further information. RETURNS All shipping costs for returns are the customer's responsibility (no shipping costs are refunded). All returns must be made within 30 days of purchase. All sales are final on customized items and they CANNOT be returned or exchanged. All items being returned must be unused and in the original factory packaging including protective plastic on the palms of the gloves. We will process your refund within 10 days of receipt. Please allow up to 1 billing cycle for the credit to appear on your credit card statement. EXCHANGES We understand that sometimes products need to be exchanged for a different size. To expedite the exchange, please place a new order for the new size/item online then return your incorrect size/item to us for a refund. Exchanges must be made within 30 days of original purchase. Customized items CANNOT be exchanged. Exchanged items must be unused and in original factory packaging including protective plastic on the palms of the gloves. Returns Department Aviata Sports 2260 S. Cole Rd., Ste 110 Boise, ID 83706
